The following conditions apply to every order placed on this website. Placing your order with us and/or sending/dropping off your device indicates your acceptance to these Terms of Service:
We are Not Associated with Apple in Any Way
repair-iphones.com and this website are in NO WAY associated with Apple. ‘Apple’, ‘iPod’, ‘iPhone’, and 'iPad' are trademarks of Apple, registered in the U.S. and other countries. Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.
Auto-Declination of Devices Found to Require Difficult-To-Source Parts
Some parts for iPods, iPhones, and iPads have become extremely difficult to acquire that meet our high quality standards. Currently, this is limited to logic boards (the main board inside a device that controls nearly all functions of the device) and some hard drives. If we evaluate a device, or we begin to complete a repair that you specified, and we determine that your device needs a part that can no longer be reliably sourced, we will send you an email to alert you of this fact, and we will promptly return the device back to the same shipping address you provided to us. If applicable, we will credit your account for any parts that you purchased and no longer need before the device is returned to you, less any evaluation or labor fees (since we do spend a considerable amount of time working with each device in order to arrive at our findings). This is not a situation that we look forward to, but because the quality of some parts has declined, we can no longer comfortably offer them in good faith to our customers. In addition to mentioning this here in our Terms of Service, we also point out this possibility on each of our product descriptions, to help set our customers' expectations just in case this happens.
If you send your device to us, we will make every attempt to complete the services requested and return it back to you as quickly as possible. There may be times when we will need your authorization to move your device to the next stage in the repair process. If we are unable to reach you via the email address and/or phone number that you provided to us during checkout after two attempts AND your device remains in our facility for more than 90 days, your device will be disposed of in an environmentally-friendly manner. We will not be held responsible for any devices or the data on those devices that have been abandoned by the customer. Additionally, the cost of the services provided and/or the cost of the parts purchased and/or the cost of shipping will not be reimbursed.
Disassembled and/or Pre-Opened Devices
If you send your device to us disassembled, or it has been opened before by someone other than one of our technicians, we reserve the right to charge an additional labor fee, since evaluating and/or repairing devices in this condition take us more time to complete. You will be notified of the additional amount before you are charged. Due to the unpredictability of this kind of situation, devices that we evaluate that are found to have been opened before they reach us may be returned to you with the same or possibly much less functionality than when first received. While we work very hard to try and prevent a device from returning with less functionality than when you first sent it to us, we have learned that this is fairly common for devices that have been opened by someone else, and want to set your expectations accordingly.
If We Break Something
If one of our technicians accidentally breaks or damages a component in your device, we will immediately contact you and inform you of the situation. We take responsibility for the parts that we damage and pay for them – you will not be charged in this situation. Due to the limited availability of some parts, we may replace your damaged part with a brand new or refurbished component of equal or greater value. This replaced part will still be covered in accordance with our Parts and Labor Guarantee policy.
Installation of Customer-Supplied Parts
We do not install parts provided to us by customers that were purchased from sources outside of our company. This also includes swapping parts from one customer-owned device to another customer-owned device. In our experience, we have found that many of the parts that come from these sources are incomplete, unreliable, or simply inferior to the parts provided by our company.
Based on our experience, we have found that water-damaged devices can be a challenge both for us and our customers. The term “water damage” includes but is not limited to water, soda, alcohol, sweat, and humidity. Oftentimes, a simple repair such as a battery or new screen will appear to resolve the issue for a short period of time, but later, another issue related to the initial water damage (and completely unrelated to the parts we installed and/or the labor we performed) will surface. We believe that water-damaged devices have about a fifty-fifty chance of being repaired successfully for the long-term, so please keep this in mind when approving repairs on water-damaged devices. Due to the nature of this kind of trauma, devices that we evaluate that are found to have water damage may be returned to you with the same or possibly much less functionality than when first received. While we work very hard to try and prevent a device from returning with less functionality than when you first sent it to us, we have learned that this is fairly common for water-damage devices, and want to set your expectations accordingly.
Jail-Broken, Unlocked, Hacked/Cracked Devices
We, along with Apple, are not fans of the jail-breaking, unlocking, hacking, and/or cracking process, and do not recommend that you do this to your device for any reason. Due to the complex and unpredictable nature of iPods, iPhones, and iPads that have their software modified in any way from their original intent, we cannot offer any guarantee on our parts and/or labor on these devices. While we are fairly certain that our parts will work with a device that has had its' software modified, the nature of this process makes the hardware inside of an iPod, iPhone, or iPad susceptible to incompatibilities and unpredictable instabilities, either immediately or at a later date. Furthermore, devices that have been modified prevent us from performing the necessary tests during Quality Control that help ensure that a device is functioning correctly before it is shipped back to you.
Parts Compatibility with Software Updates
While we are certain that our parts will work with your device, the very nature of any past, current, or future software/firmware update could result in hardware incompatibilities and/or unpredictable instabilities, either immediately or at a later date. We cannot be held responsible for any loss of functionality if such a situation occurs, nor are we obligated to replace our part with a new one, even if the root cause of the issue is directly related to our parts.
If your device needs to be restored, and you do not specify which firmware version you want installed on your device, we will install the latest firmware version that is available from Apple at that time.
Devices that Do Not Immediately Power On, Have a Passcode, and/or Have Broken Faceplates, Screens and/or LCDs
If a device arrives and we are not able to power it on, the device has a Passcode set and we are not provided with the code, and/or the device has a severely scuffed faceplate, broken screen and/or LCD that does not power on or displays all-white, all-black, or distortion, our Receivers will be unable to complete several tests on your device right after it is removed from your packaging. These tests are useful because they allow us to identify issues with your device beyond just the obvious external damage. This scenario may potentially put us in a position where a customer can claim that a function (e.g. wifi, etc.) was working when they sent a device to us but, when we receive the device and replace the faceplate, screen, and/or LCD, we find additional defects. It is for this reason that we cannot be held responsible for any claims of lost functionality on devices that cannot be properly tested upon receipt – we thank you for your understanding in this important matter.
If a device arrives and it has been de-activated (no operating system installed and/or can only turn on and off and perhaps only make emergency calls), we will attempt to re-activate it using the most recent version of iTunes, since having a device arrive de-activated severely impacts our ability to perform a variety of tests on the device before it enters the evaluation/repair queue. For 1st Generation iPhones that arrive de-activated and without a SIM card that is actively configured for the device, we will be unable to activate the iPhone and identify issues with the device before AND after the evaluation/repair process, resulting in a device that may pass through our shop with undetectable issues, resulting in frustration for both parties. This scenario may potentially put us in a position where a customer can claim that a function (e.g. wifi, etc.) is no longer working after receiving a device back from us, when we had no way of checking if this feature was functioning when the device was immediately received and removed from its packaging. It is for this reason that we cannot be held responsible for any claims of lost functionality on devices that cannot be re-activated – we thank you for your understanding in this important matter.
Loss of Data
We are in no way responsible for the loss of any music, videos, pictures, text messages, notes, contacts, calendars, settings, or any other data on your device, as well as the value of said data, before, during, or after its’ arrival at our facility. This applies to devices in our control (e.g. in for repair or evaluation) or those that are not in our control (e.g. being shipped from you to us, or back from us to you). We strongly suggest that you backup your data before sending your device to us.
Loss of Hearing
We are not liable for any hearing loss that you may sustain as a result of using your device with our parts and/or services.
Order Cancellation and/or Re-Stocking Fee
We work very hard to help individuals find our business and to get them place an order with us, and this effort costs money, time, and resources. If you cancel your order before the goods are shipped and/or before you have sent your device and/or after you have dropped off your device with us, we reserve the right to charge a modest order cancellation/re-stock fee not to exceed five (5) percent of your order total, to help cover the expenses we incurred. This fee helps cover all of the resources associated with taking and processing your order, as well as the ancillary tasks required to properly cancel your order. This fee will not be charged if, for example, you placed two orders by accident and want to cancel one of the two orders. This small fee will be taken from the total amount of your order as your account is credited. Please allow for one to two business days for this credit to appear on your statement. Thank you for your understanding.
Parts and Labor Guarantee
We stand by our parts and our labor with an iron-clad guarantee that both will perform as advertised. If for some reason they do not, please contact us immediately so that we can make the necessary arrangements to resolve your situation. Our Parts and Labor Guarantee policy varies a bit, depending on which product and/or service you have purchased, so please continue to read below:
Important Note: For customers that purchase a kit, accessory, product, part, or service, warranty coverage begins the moment your credit card is charged. For customers that purchase an evaluation and later, decide to purchase part(s) and/or service(s), coverage for those parts and/or services begin the moment your credit card is charged, not the date that the original charge for the evaluation occurred. If a customer returns that same device for another evaluation or new repairs, coverage for those products and/or services begin the moment your card is charged for those additional products and/or services. Warranty coverage ends after the specified duration for those parts and/or services are expired from these defined starting points. The date that we use to see if your products and/or services are within our warranty period is the date that you bring the issue to our attention (preferably, in writing via email), not the date that your device arrives at our location, for example. Domestic customers have two weeks and International customers have three weeks from the point of initial contact regarding warranty coverage to return the device or product in question to us for warranty coverage consideration, and we reserve the right to decline warranty coverage if your shipments' delayed arrival causes your device to fall outside of your coverage window. If the part you purchased is no longer available from our suppliers, and a replacement part is required, we will not be able to provide you with a replacement part and will not be able to honor the aforementioned parts guarantee. The likelihood of this situation occurring is low, but increases over time as the device in question ages and the availability of quality parts diminishes over time. Thank you for your understanding.
If you sent your device to us to complete a repair, and you later have an issue with a part that is still covered under our Parts Guarantee, and the part fails during the first year, we will cover the cost of the part only. The cost of shipping your device back to us for a replacement part and the cost of shipping the device from our location back to you is not included in our coverage. However, in some situations, particularly ones where you received a device back from us and it was not working as soon as you received it back from us, we will offer to cover the cost of both legs of shipping as a courtesy to you. Opening up your device after we repaired it will immediately void our guarantee.
If we shipped you an device part for self-installation, and you later have an issue with a part that is still covered under our Parts Guarantee, and the part fails during the first year, we will cover the cost of the part plus the cost of shipping to send a replacement part to you, as well as include a pre-paid, return shipping so that you can send back the part that you believe is defective at no additional charge. We do not cover the cost of shipping replacement parts for customers outside of the United States and/or if any part fails after the first year. If we determine that the part was damaged or was abused in some way, such as being dropped, being left in extreme cold/heat, suffers water damage, or any other situation above and beyond normal wear and tear, then we reserve the right to charge you for the replacement part at the current price (which may differ from your purchase price), as well as reimbursement for both shipping legs.
If the part you purchased is no longer available from our suppliers, and a replacement part is required, we will not be able to provide you with a replacement part and will not be able to honor the aforementioned parts guarantee. The likelihood of this situation occurring is low, but increases over time as the device in question ages and the availability of quality parts diminishes over time. Thank you for your understanding.
While we strive to provide brand new parts with every repair we conduct, in some cases, the parts used in our repairs are re-conditioned. Regardless of their origination, every part that we install is guaranteed for one full year from the date of purchase (not date of installation, date shipped, date received, etc.), with the exception of batteries, which are guaranteed for ten years. Please refer to our Guarantee section for more information.
Photography and Videography
All of the photographs and images on this website were taken by us, take by professional photographer that we hired, or were images that our graphic designer had legal access to. They were not taken from Apple or any other company, and we respectfully request that you do not use the images on our website, in accordance with our Copyright terms.
The prices of our services, etc. may increase or decrease over time. We are not responsible for reimbursing the difference in any price changes that are the result of a sales promotion or for any other reason at any time.
repair-iphones.com keeps your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Removal of Protective Covers, Screen Protectors, Cases, Wraps
In some situations we have to remove the screen protector, wraps, covers, cases, etc. from your device in order to safely open it and/or complete a repair. Removing these protective covers from your device can render them un-usable, and we are therefore not liable for any damage to these items and will not replace them at our expense. Thanks for your understanding that we do not do this out of spite but simply out of necessity to safely work with your device.
Returning Replaced Parts
We will make every effort to return the original backplate or faceplate back to you if those items are replaced along with your repaired device. Unless specifically requested, other parts such as batteries, scroll wheels, logic boards, LCD’s, hard drives, etc. will not be returned back with your device, so that they can be disposed of properly. Because they pose a safety issue, cracked glass screens will not be returned back with your repaired device for any reason.
Only unused and unopened items may be returned to iPulse. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt. Absolutely no returns will be accepted after 10 days of the original receipt date. All non-defective products returned to iPulse for refund are subject to a 15% restocking fee (NO EXCEPTIONS). You must contact iPulse via email for a return authorization before shipment. All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting iPulse for authorization, will be sent back at the owner’s expense. Shipping cost is a non refundable item.
PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.
Return Freight Cost and Insurance
Freight and insurance costs associated with returns, for any reason, are strictly the responsibility of the sender. We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. All returns must be insured. We cannot offer everyday low prices and absorb the full cost of handling return shipments.
iPulse (“Seller”) does not control the use of the parts it sells; therefore, there are no express warranties other than as stated for any particular part. Seller disclaims any implied warranties of merchantability or of fitness for any particular purpose. Since Seller cannot control the manner in which the parts it sells are used after their sale, Seller is not responsible for any consequential or incidental damages. Where the products Seller is distributing have guarantees extended by the manufacturer, the customer must address any related warranty issues with the manufacturer directly. Seller provides a 30 day limited exchange warranty on all parts it sells. This warranty does not apply where a part is damaged by improper use, abuse, neglect, careless handling, improper installation or improper repairs. This warranty is at Seller’s sole discretion and only applies to exchanges for the same part.
If an item or part is damaged during shipping from Seller to customer please do not open it. Please contact Seller immediately. Seller’s liability for its shipments to customer, whether the shipment is a product purchased or an item sent in by customer for repair, should an item or part it ships be lost or damaged, is limited to either the replacement of the part or item, or the cost of replacement of the part or item shipped. Seller may insure each part or item it ships, but shall not be liable to customer for any damages beyond either a replacement part or item, or the cost of a replacement part or item, in Seller’s sole discretion. Seller is not responsible for parts lost or damaged during shipment from customer to Seller. Customer is solely responsible for obtaining insurance for all returns to Seller.
Unless you are exempt, sales tax will be charged on all orders that are shipping to New Jersey or are placed within our store.
When we replace logic boards and/or backplates, the serial numbers between the two components will no longer match. The serial numbers may also no longer match the serial number of the device recorded in your instance of iTunes.
Testing and Privacy
Point of Contact During Disputes
Should an issue or concern arrive with our products and/or services, we respectfully require that we work directly with the person of record associated with the order that was placed. If the billing contact is different than the shipping contact, we require that we work with the billing contact. This is not meant to cause additional angst during a potentially tenuous situation, but to reduce frustration and miscommunication between parties. We thank you in advance for your understanding of our need to draw this line. In the event that the person associated with the billing contact is not the owner of the device (e.g. an assistant placing an order for his/her employer), we will give special consideration in who we work with to resolve the issue, so long as it is in keeping with the spirit of this Term of Service.
We try to work with every customer in a professional and equitable manner to resolve any disputes or misunderstandings. However, in the event that a dispute cannot be resolved between us, the dispute must be heard in the Court of Hudson County in the State of New Jersey.
Copyright 2009-2011 iPulse Company - All Rights Reserved
iPulse and this website are in NO WAY associated with Apple.
'Apple', 'iPod', 'iPhone' and 'iPad' are trademarks of Apple, registered in the U.S. and other countries.
Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.
12 Hudson Place
Hoboken, NJ 07030
(one block from Hoboken PATH)
Monday-Saturday : 10am-8pm EST
iPulse will be closed on Memorial Day, the 4th of July, Thanksgiving Day, and Christmas Day.